Legal · Your Rights

Data Deletion Request.

Processed within 30 days GDPR · DPDP Compliant

You have the right to request deletion of your personal data from Puniyo. This page explains what we delete, what we must retain, and how to submit a request.

1. What Gets Deleted

When you submit a deletion request, we permanently delete:

Your name, phone number, and email address.
All enquiries you have submitted.
All reviews you have posted.
Any saved preferences or account details.
Your marketing consent records (after retention period).
Any other personally identifiable information we hold on you.

2. What We Must Retain

Some data cannot be deleted immediately due to legal, tax, or security obligations:

Data	Retention Period	Why
Completed booking records	7 years	Tax & accounting compliance (Indian IT Act)
Fraud prevention records	5 years	Security & abuse prevention
Legal dispute records	Until dispute ends	Legal defense
Aggregate anonymized analytics	Indefinite	Not personal data

All retained data is minimized, isolated, and never used for marketing or analytics.

3. Timeline

Day 0: You submit the request.
Day 1-3: We verify your identity via OTP.
Day 3-14: We process deletion across all systems.
Day 15-30: Confirmation email sent to you.

Under DPDP Act 2023 and GDPR, we complete requests within 30 days.

4. Submit a Deletion Request

Full Name *

Registered Phone *

Registered Email *

Reason (Optional)

Scope of Deletion *

I understand that some data may be legally retained (see Section 2). I confirm this request is made by me or on my behalf as an authorized agent.

You can also email privacy@puniyo.com with the subject "Data Deletion Request".

5. Verification

To protect you from fraudulent deletion requests, we verify identity via:

OTP sent to your registered phone number.
Confirmation email to your registered email address.

If we cannot verify your identity, we may ask for additional details.

6. If You Are a Vendor

Vendor accounts have additional obligations:

Business registration, GST, and PAN records may be retained as legally required.
Wallet transaction records are retained for 7 years for tax compliance.
Dispute and complaint records are retained until resolution.
Any pending wallet balance above ₹500 is refunded within 30 days.

Contact

Data Protection Officer

Email: privacy@puniyo.com

Response time: Within 30 days.