Your privacy,
critically protected.

When you use Puniyo, request a free quotation, or register as a packers and movers partner, we may collect the following categories of information:

We use the collected information strictly for the following purposes:

• To generate free shifting quotations based on your route and inventory.
• To connect you directly with verified packers and movers in your area.
• To send booking confirmations and updates via SMS and WhatsApp.
• To verify vendor credentials during the registration process.
• To improve platform performance, user experience, and service quality.
• To comply with applicable Indian laws and regulations.

We never sell, rent, or trade your personal information to advertisers, marketing agencies, or any third party.

Your information is shared only in the following limited circumstances:

• With vendors you choose to contact: When you submit a quotation request, your name and mobile number are shared with verified packers and movers so they can respond.
• With service providers: SMS/OTP providers, email services, and cloud hosting platforms that help us operate. These providers are contractually bound to keep your data confidential.
• For legal compliance: When required by law, court order, or government authority.

We do not sell or share your data with unrelated third parties for marketing purposes.

We implement robust security measures to protect your data:

• OTP verification for all mobile-based actions.
• SSL/TLS encryption for all data transmitted between your device and our servers.
• Restricted database access with role-based permissions.
• Regular security audits of our platform and infrastructure.
• Secure password hashing using industry-standard algorithms.

While we take every reasonable precaution, no method of electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.

We retain your personal information only as long as necessary:

• Quotation requests: Retained for 12 months for follow-up and service quality purposes.
• Vendor accounts: Retained while the account is active and for 24 months after closure for legal compliance.
• Complaints: Retained for 24 months for dispute resolution and audit purposes.
• Technical logs: Retained for up to 12 months.

You may request deletion of your data at any time by contacting our privacy team.

Puniyo uses essential cookies to enhance your experience on our platform:

• Session cookies to keep you logged in securely.
• Preference cookies to remember language and city settings.
• Analytics cookies to understand platform usage and improve services.

We do not store sensitive financial credentials in cookies. For more details, read our Cookies Policy.

As a user of Puniyo, you have the following rights regarding your data:

To exercise any of these rights, contact our privacy team. We will respond within 30 days.

Puniyo services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification via email or SMS to registered users.
• Post a banner announcement on our website.

Your continued use of Puniyo after any changes signifies your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to our privacy team: